Running a hotel isn’t just about warm welcomes anymore, it’s about efficiency, speed, and delivering five-star service even before a guest walks through the door.
That’s why AI agents become a thing.
These virtual concierges, voice assistants, and smart response systems aren’t just buzzwords, they’re quietly transforming hotel operations, slashing overheads, and boosting guest satisfaction.
In this article, we’ll break down five of the best AI agents built specifically for hotels — not just based on features, but on actual ROI.
If you’ve been wondering which solution pays off in real numbers, not just promises, you’re in the right place.
5 Best AI Agents for Hotels with Positive ROI
1- bellboy - A Voice AI Agent that Never Sleeps
When guests call, Bellboy answers — instantly, fluently, and around the clock. Designed specifically for hotels, Bellboy is a voice AI agent that handles calls just like a seasoned front desk agent would (minus the burnout). Whether it’s 2 AM or peak check-in time, Bellboy ensures you never miss a call and never lose a booking.
The Smartest Voice in the Room
Bellboy speaks over 40 languages, breaking down language barriers and turning international inquiries into confirmed reservations. From check-in times to Wi-Fi questions, Bellboy answers with ease — while upselling intelligently based on availability and guest behavior.
Revenue-Driven, Not Just Reactive
This AI agent doesn’t just talk — it converts. With 24/7 availability, Bellboy helps you capture leads after hours, increase your average booking value through upsells, and optimize pricing dynamically.
Built to Streamline
Instead of your team answering repetitive questions, Bellboy lets them focus on high-value guest experiences. Expect faster response times, lower staffing costs, and a guest communication system that never sleeps.
More Than a Voice — A Hospitality Engine
Reservation Management: Handles booking creation queries smoothly.
Concierge Services: Offers personalized recommendations and support.
Dynamic Knowledge Base: Learns and adapts to your hotel’s specific needs.
Seamless Integration
Bellboy plugs right into your existing property management system, booking tools, and communication platforms — no overhaul needed.
Trusted by brands like ALH Vacation Rentals, Privee Hospitality, Dan Homes, and Luxury Stays, Bellboy is redefining front desk service — one AI-powered conversation at a time.
👉 Book a free demo now to see it in action.
Here are four more powerful AI agents making waves in the hospitality industry — each with a proven impact on efficiency, guest satisfaction, and positive ROI:
2. Ivy by Go Moment – AI Messaging Concierge
Ivy is a guest messaging AI that acts like a digital concierge via SMS or messaging apps. The moment a guest checks in, Ivy starts a real-time conversation — answering questions, making recommendations, and gathering feedback without your staff lifting a finger.
Why Hotels Love Ivy
Instant Responses: Answers 80% of guest questions automatically — from “What’s the Wi-Fi password?” to “Where’s the nearest ATM?”
Boosts Reviews: Sends timely check-ins during the stay and prompts for positive reviews after check-out.
Drives Revenue: Recommends on-site amenities like spa services, dining, and late check-outs — leading to higher ancillary sales.
Whether you’re running a boutique hotel or a large chain, Ivy helps your staff do more with less — while keeping guests delighted.
3. Allora.ai – AI-Powered Booking Engine Optimizer
Allora.ai brings artificial intelligence directly into your hotel’s booking engine, analyzing real-time data to personalize guest experiences and optimize conversion rates.
What Makes Allora Stand Out
Smart Personalization: Uses guest behavior and historical data to recommend the right room, rate, and package at the right time.
Conversion Booster: Hotels using Allora have reported up to 25% increase in direct bookings.
Loyalty Intelligence: Automatically builds and nurtures guest profiles to drive repeat business.
If you’re focused on reducing OTA dependency and maximizing your website’s ROI, Allora.ai is built for you.
4. Zingle by Medallia – Smart Guest Communication Hub
Zingle is an AI-powered messaging platform that connects with guests via SMS, WhatsApp, email, or in-app chat — automating responses, routing requests, and tracking resolution in real time.
How Zingle Enhances Hotel Ops
Task Automation: Sends automated replies for common requests and integrates directly with service workflows.
Multichannel Support: Consolidates all messaging into one dashboard so nothing falls through the cracks.
Actionable Insights: Analyzes guest sentiment to help you take action before negative reviews happen.
Zingle is a favorite among resorts and urban hotels alike for its ability to blend service automation with a personal touch.
5. HiJiffy – AI Hotel Chatbot for Booking and FAQs
HiJiffy is an all-in-one communication platform offering an AI-powered chatbot that lives on your website, booking engine, WhatsApp, and social media channels. It’s designed to convert lookers into bookers — automatically.
Key Benefits
24/7 Booking Assistant: Answers pre-stay questions, checks availability, and helps guests book rooms directly.
Omnichannel Coverage: Manages communication across web, Messenger, Instagram, and more.
Multilingual & Customizable: Supports 100+ languages and adapts to your tone of voice.
Hotels using HiJiffy have seen significant reductions in response times and an increase in direct bookings — especially from international traffic.
Each of these AI agents plays a unique role — from voice and messaging to booking optimization. But all of them share one thing in common: measurable ROI and happier guests.
How to choose the best AI agent for your hotel?
Identify Your Biggest Bottlenecks
Are you losing calls after hours? Struggling with slow response times? Pinpoint the tasks you want to automate first.Voice vs. Text
Decide if your hotel needs a voice AI agent (like Bellboy) for phone calls or a chatbot/messaging AI for web, SMS, and WhatsApp.Multi-Language Support
Make sure the AI agent can communicate fluently with your typical guest demographics — especially if you host international travelers.24/7 Availability
Look for AI agents that stay online round the clock — ensuring no missed opportunities, even during staff shortages or off-hours.Integration with Your PMS
Choose a solution that connects seamlessly with your existing property management system, booking engine, and CRM tools.Revenue Generation Capabilities
Go beyond automation — pick an AI that helps you upsell, cross-sell, and convert more bookings intelligently.Guest Experience Enhancement
Prioritize platforms that offer personalization, fast answers, and proactive service to improve satisfaction and reviews.Scalability and Customization
Ensure the AI can grow with your business and adapt to your brand’s tone, workflow, and service standards.Proven ROI and Case Studies
Always ask for real performance data — look for case studies or testimonials showing reduced costs, higher revenue, or improved ratings.Support and Onboarding
Select a provider that offers solid onboarding, live support, and continuous updates to keep your AI agent sharp and relevant.
